如發現產品在使用上有異常情事時，請依以下流程處置：
Setp1：Contact N-Partner TAC
Contact N-Partner TAC and assist N-Partner TAC to debug remotely. Please tell us the serial number, version, host information, and what the problem is.
N-Partner TAC will consider whether the product needs to be sent back for maintenance. N-Partner TAC has to write down the serial number, version, and host information in a repairing form.
Step2：Please do intact packing to avoid any damage caused during shipping
If the product needs to be sent back for maintenance, please do intact packing to avoid any damage caused during shipping. N-Partner TAC will arrange home pickup.
After N-Partner TAC receives the maintenance product, we will record when opening the package to see if any damage is caused during shipping.
Step3：N-Partner will send back and inform user about the shipping information
After maintenance, N-Partner TAC will record when packing the product, put the repairing form in, and send back to user; also, we will inform user about the shipping information.
Step4：Make sure it is functional, sign the repairing form and fax it to N-Partner
After receiving the product and making sure it is functional, please sign the repairing form and fax it to N-Partner.
